Customer Support

Verify the atmospheric water pressure using the pressure gauge. (Ideal water pressure: 3~6 bar) If the atmospheric pressure is low or there’s a shortage of water, it might result in loud noises from the pump.

As the filter is near its lifespan, the water pressure or water supply may decrease. Monitor for signs indicating the need to replace the filter.

Low building atmospheric pressure and water volume can occur. To address this, consider replacing the filter with a higher discharge capacity or consider expansion measures.

If the issue persists, kindly reach out to A/S for further assistance.

After pressing the extraction button, ensure the button lights up and listen to whether the pump is operating.

If there are no sounds from the pump or if none of the extraction buttons function, check your espresso machine’s power supply.

Should you detect a pump sound or notice the brew button lighting up, yet water doesn’t flow through the group head, there’s probably an issue with the brew solenoid valve. Often, foreign objects are blocking the inside of the valve. Therefore, continuously pressing the extraction button might likely restore your espresso machine to its normal operation.

If the issue persists, kindly reach out to A/S for further assistance.

Foreign particles frequently block the extraction solenoid valve.

Continuous pressing of the extraction button often restores your espresso machine to its normal operation.

If the issue persists, kindly reach out to A/S for further assistance.

Simultaneously press the brew buttons for each group without inserting the portafilter and verify if the output volume is consistent and if it takes an equal duration for each.

If the output volumes differ, reset the brewing amount of the espresso machine. However, if after resetting it, the outputs remain inconsistent in volume or time, the issue might be from the jiggler component.

If the issue persists, kindly reach out to A/S for further assistance.

Inspect whether the water isn’t smoothly flowing towards the drain and causing an overflow.

Should you notice a leak within the machine or struggle to address the issue, please reach out to A/S for assistance.

If your device includes a temperature screen, examine whether there’s an alarm message visible on the screen.

For models lacking a dedicated temperature display, there might be excessive pressure built up within your espresso machine. In such cases, turn off your espresso machine, release the steam, and then restart it. Activate the overheating protector (thermostat) if available.

Should the issue persist, please reach out to A/S for further assistance.

There’s a possibility of the head gasket hardening or an incorrectly specified gasket was being installed.

Review the gasket replacement schedule and specifications carefully before installing the portafilter.

If the issue persists, please reach out to A/S for further assistance.